2. Understand Your Target Audience
Before you can define your brand voice, you need to have a clear understanding of your target audience. Research and create buyer personas to identify the needs, values, and preferences of your customers. This will help you tailor your brand voice to resonate with your audience effectively.
3. Discover Your Brand’s Personality
Just like people, brands have personalities — you just have to uncover yours! Consider what personality traits best represent your brand. Is it friendly and approachable, or sophisticated and authoritative? Create a list of adjectives that align with your brand’s identity and culture — and while you’re at it, create a list of adjectives that absolutely do not align with your brand. This exercise will serve as a foundation for developing your brand voice.
4. Create A Brand Copy Style & Voice Guide
Listen, we’re all about breaking rules, but sometimes, we could all use a little guidance. Having a document that outlines guidelines for tone, language, and commonly used phrases will give your brand voice the foundation it needs. Include examples of how to communicate in different scenarios, such as social media posts, blog articles, or customer support emails. Share this guide with your team to maintain a unified brand voice across all touchpoints.
Real-world example: Hulu
We are obsessed with Hulu’s Big Green Guide — aka, everything anyone needs to know about the streaming giant’s brand. While there’s a ton of visual information in the guide, if you want a master class in brand copy style and voice, start on page 98.
5. Get Everyone On Board
Once you’ve got your voice on lock, it’s time to ensure your whole org is aligned. Conduct brand voice training sessions to educate your team about the importance of brand communication. Provide examples, discuss dos and don’ts, and encourage team members to incorporate the brand voice into their daily interactions. Consistent brand messaging creates a cohesive and memorable experience for your customers.
The Bottom Line
In the early stages of your startup growth, you might think, “Brand voice? Not top of my to-do list!” But remember, investing time and effort into developing a unique and authentic brand voice isn’t just a minor detail — it’s a power move. And remember: Defining your brand voice isn’t just a one-and-done deal. Nope, it’s an ongoing process. You’re going to be constantly tweaking and fine-tuning based on what your customers are saying and where the market’s headed. Roll with the punches, embrace the journey, and above all, keep it real.
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